Obvious (now) things I have learned (Blog post from 2012)

1.  Location location location
2.  Signage and visibility is very important
3.  The public does not care if you are new to business they expect you to hit the ground running
4.  Being nice and being professional is not the same thing
5.  Good customer service takes a lot of attention and effort
6.  Convenient parking and/or foot traffic is very important
7.  Obvious expectations are not obvious to employees
8.  If every detail is not explained and trained then every detail cannot be expected to be completed
9.  The best predictor of future behavior is past behavior
10.  The goal of a business is to make money
11.  A business must adapt and evolve
12.  Going into business with your spouse is very stressful
13.  Liking someone does not make them a good worker